Terms and Conditions

Terms and Conditions

Detailed description of goods and / or services
The Travel Training Academy offers a new approach to training in the industry. Our purpose is to provide up to date, relevant and practical knowledge to enhance the skills of travel professionals seeking to develop, grow and reach their full potential.
We offer online learning, offsite training, onsite training, webinars and distance learning.

Delivery policy
Subject to availability and receipt of payment, requests will be processed within 24 hours and delivery confirmed by way of an order number and confirmation e-mail.

Return and Refunds policy
The provision of goods and services by Travel Training Academy is subject to availability. Cancellation of orders by the client will attract a 100 % cancellation fee.

Customer privacy policy
Travel Training Academy shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, “personal information” shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from:

Payment options accepted
Payment may be made via Visa, MasterCard, Diners or American Express credit cards or by bank transfer into the Travel Training Academy bank account, the details of which will be provided on request.

Credit card acquiring and security
Credit card transactions will be acquired for Travel Training Academy via PayGate (Pty) Ltd who are the approved payment gateway for Standard Bank of South Africa. PayGate uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no credit card details are stored on the website. Users may go to www.paygate.co.za to view their security certificate and security policy.

Customer details separate from card details
Customer details will be stored by ABC separately from card details which are entered by the client on PayGate’s secure site. For more details on PayGate refer to www.paygate.co.za.

Merchant Outlet country and transaction currency
The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction Currency is South African Rand (ZAR).

Travel Training Academy takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website, customer service and support, dispute resolution and delivery of goods.

Country of domicile
This website is governed by the laws of South Africa and Travel Training Academy chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature.

Travel Training Academy may, in its sole discretion, change this agreement or any part thereof at any time without notice.

Company information
This website is run by The Skills Training Academy (Pty) Ltd. based in South Africa trading as Travel Training Academy, and with registration number 2015/147993/07 and Members, Helena de Nobrega and Jason Chadwick.

Travel Training Academy contact details
Support: info@traveltrainingacademy.co.za
Support: 011 794 4948